Refund policy

We make gear for people who don't complain much. But if something's actually wrong, we'll fix it — no bureaucratic runaround, no filing a 27-page incident report.

We cover you if:

• We sent you the wrong thing (not our finest moment)
• Your order showed up damaged or defective (unacceptable — we have standards)

You've got 30 days from purchase to flag it. After that, we're going to assume you're keeping it.

Hit us at info@handcuffsandhoses with your order number and a quick description of the problem. No essay required — we know you've got a shift to get to.

This policy can change without notice. For the current version, reach out to the email above — we actually respond.

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Take Care of Your Gear

You know how to take care of things under pressure. Treat your H&H gear the same way — follow the washing instructions included with your order and it'll outlast most of your coworkers' patience.